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Safety in hotels
Documents, money, jewellery, and other valuable belongings shall be stored in safes located in the rooms or at the reception desk.
The hotel management assumes no responsibility for tourists’ documents, money, and valuables that were left unattended outside the safe.
Safety in hotels
In case of discovering a loss of valuable belongings tourists are recommended to contact the hotel guide or call the tourist assistance hotline phone number in Sharm el-Sheikh +20 112 976 87 84 and Hurghada +20 112 976 87 65 (calls/messages, WhatsApp, Telegram) for prompt coordination of their actions.
The hotel guide and other DMC’s staff provide necessary assistance in the course of the tourists’ communication with the hotel management and can also accompany the tourists when visiting a police office or help translate and fill in the documents. However, the DMC’s staff cannot provide consultations related to legal aspects nor represent the tourists in court. In such cases the tourists are required to use legal assistance services provided by specialized entities.
After filing a statement on the loss of valuable belongings to the police in a country of temporary stay, tourists are entitled to inform the consulate of their home country. The assistance or consultations of the consulate staff can be of use for the tourists for further interaction with local law enforcement authorities.
Tourists shall keep a copy of their statement to the police until the lost belongings are found or until the hotel management or the insurance company solve the issue related to the compensation payment (or until a substantiated refusal to pay compensation is received from the hotel management or the insurance company).
Only a tourist’s statement to the police can serve as grounds for carrying out an investigation. If the tourist decides not to appeal to the police, the hotel may conduct an internal investigation with no liabilities on its part. The decision on carrying out an internal investigaton is at the discretion of the hotel.
Safety in hotels
In the event of passport loss during the tour, the tourist shall find the official website of the consulate of his or her home country in Egypt. Such websites contain the information on the consulate’s address and the list of documents that are required for obtaining a temporary travel document which will serve to prove the tourist’s identity for the return flight. After consulting such information, the tourist shall inform the hotel guide on the passport loss. The DMC’s staff has considerable experience in supporting citizens from many countries in such situations and can provide a comprehensive consultation on the peculiar features of the document reissuing procedure in the consulate of the tourist’s home country. The DMC’s representative may accompany the tourist when visiting the police office for filing a statement.
The DMC provides assistance to the tourists in arranging a transfer for visiting the police office and/or the consulate. All the expenses related to the document reissuance and visits to the police office and the consulate shall be borne by the tourist. The consulates of most countries are located in Cairo, so the price of the transfer to Cairo shall be paid by the tourists.
Neither the DMC nor the tour operator shall bear material responsibility for the actions or inaction of the tourists or third parties.
Safety in hotels
Video surveillance in hotels serves for ensuring the security of the people, preventing incidents, protecting property or arranging entry and exit to and from the hotel buildings.
Video surveillance equipment is mandatory only in the entrance/exit areas and near the reception desk. The installation of video surveillance cameras in other areas is at the discretion of the hotel management.
According to the current regulations, videorecordings from the video surveillance cameras can be viewed by a limited number of persons: hotel administration and police officers. The DMC may request the permission to view the videorecordings but its acceptance or rejection is at the discretion of the above-mentioned persons. Hotel guests can get access to the videorecordings by court ruling only.
It should be noted that video surveillance cameras provide no full three-dimensional view and have blind spots. Therefore, even if video cameras are available in the place in which the tourists are interested, it cannot guarantee that these cameras have captured the required events.
