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Excursion service
At information meetings, hotel guides offer information on the excursions that can be visited by tourists during their stay. The list of excursions with the indication of their duration and price is available in a leaflet that is distributed to the tourists at the airport of arrival.
Tourists are not recommended to purchase excursions or other services from third-party companies. The DMC does not engage in claiming compensations for the improper arrangement or cancellation of the excursions, unless they are purchased through hotel guides.
Before departing for an excursion, tourists are recommended to check the date and the name of the excursion indicated in the excursion voucher. We kindly ask tourists to treat other group excursion members respectfully and show up for boarding the bus in due time (both at the beginning of excursions and at intermediate stops during excursion trips). In case the tourists are more than 15 minutes late (either for leaving the hotel to go on an excursion or for showing up at the meeting point in the course of an excursion program), the provider may leave the hotel or the meeting point without such tourists and with no subsequent compensation of the excursion price or of the transfer to return to the hotel.
During excursions, tourists are advised not to leave money and valuable belonging in the excursion bus unattended. Tourists shall exercise caution when in crowded areas and not keep large sums of money or valuable belongings in pockets where they can be easily accessed by third parties. At the beginning of an excursion program, guides inform tourists on the rules of conduct on the bus (for example, prohibition to move around the vehicle while driving or to leave waste on the bus). Tourists shall adhere to such rules of conduct.
If a tourist feels bad during an excursion, he or she shall inform the excursion guide who will further decide whether the tourist is able to proceed with the excursion. If necessary, the guide can provide assistance in arranging a transfer or calling a taxi to escort the tourist from the excursion place to a medical centre or to the hotel. The expenses for a transfer to a medical centre or to the hotel are borne by the tourist.
Excursion service
In the event of cancellation of an excursion purchased through a DMC’s representative, the refund amount depends on the number of hours until the start of the excursion: 48 or more hours’ notice – 100% return, 24-48 hours’ notice – 50% return; 0-24 hours’ notice – no refund is available.
If tourists are unable to join the excursion on the booked date, in order to avoid the application of general refund rules with a partial cost deduction, they may be offered the opportunity to attend a similar program on another day or to choose a different program. The possibility of recalculating the excursion cost or the need for an additional payment in each case is determined individually and depends on the expenses actually incurred by the excursion supplier on the originally planned date.
The general excursion refund policy does not apply if the tourist has a document which proves his or her recourse to the insurance company, and a medical certificate containing information on a contraindication for visiting the excursion. In such a case the price of the excursion will be refunded only for the person in whose name the medical certificate is issued. If a child and an accompanying person were supposed to go on the excursion, and if one of them has a medical certificate containing information on a contraindication for visiting the excursion, the price of the excursion will be refunded both for the child and for the accompanying adult. The refund amount in each of the above-mentioned cases shall be determined individually.
Upon receipt of the refund amount, the tourists shall return the excursion voucher to the hotel guide and sign a paper which proves the receipt and the absence of any claims.
Excursion service
When booking a trip to Tunisia, tourists have the option to purchase excursions in advance, before the start of the tour. The programs, costs, and schedules of excursions published on the tour operator’s website are provided by the DMC and are valid throughout the duration of the annual charter program.
The DMC reserves the right to make changes to the excursion schedule due to objective circumstances: adverse weather conditions, national and/or religious holidays, seasonal factors, insufficient number of the participants in the excursion, and other factors.
If organizing an excursion purchased in advance before arrival in Tunisia is not possible, it may be canceled with the option of changing the program, rescheduling to another date, or a full refund.
If the excursion purchased before arrival in Tunisia is replaced with a more expensive program, the tourist must pay the price difference to the representative of the DMC on the spot.
If the excursion purchased before arrival in Tunisia is replaced with a less expensive program, the tourist should apply for a refund of the price difference to the agency where the tour was purchased or to the tour operator after the end of vacation.
Postponing a pre-paid excursion to another date within the tourist’s stay in Tunisia can only be done by prior agreement with the representative of the DMC. Subject to the presence of a corresponding program in the schedule and availability of seats.
A full refund for an excursion purchased in advance before arrival in Tunisia and not carried out not due to the tourist’s initiative will be made after a corresponding request to the agency where the tour was purchased or to the tour operator after the end of vacation.
When an excursion purchased in advance before arrival in Tunisia is canceled, the rules for calculating the refund amount are the same as those for excursions purchased from the representative of the DMC in Tunisia. The refund amount depends on the number of hours until the start of the excursion: 48 or more hours’ notice – 100% return, 24-48 hours’ notice – 50% return; 0-24 hours’ notice – no refund is available.
If tourists are unable to join the excursion on the booked date, in order to avoid the application of general refund rules with a partial cost deduction, they may be offered the opportunity to attend a similar program on another day or to choose a different program. The possibility of recalculating the excursion cost or the need for an additional payment in each case is determined individually and depends on the expenses actually incurred by the excursion supplier on the originally planned date.
The general excursion refund policy does not apply if the tourist has a document which proves his or her recourse to the insurance company, and a medical certificate containing information on a contraindication for visiting the excursion. In such a case the price of the excursion will be refunded only for the person in whose name the medical certificate is issued. If a child and an accompanying person were supposed to go on the excursion, and if one of them has a medical certificate containing information on a contraindication for visiting the excursion, the price of the excursion will be refunded both for the child and for the accompanying adult. The refund amount in each of the above-mentioned cases shall be determined individually.
In cases of full or partial refund for an excursion purchased in advance before arrival in Tunisia and not carried out due to the tourist’s initiative, the refund will be made after a corresponding request to the agency where the tour was purchased or to the tour operator after the end of vacation.
