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Excursion service
During the information meeting conducted by the hotel guide, tourists are provided with information about excursions available for visiting during their stay. The list of excursions with their duration and price is presented in the leaflet issued to tourists at the airport upon arrival. The excursion schedule published in the excursion leaflet may change depending on weather conditions, dates of state and religious holidays. If the minimum number of participants is not reached, the excursion may be canceled with an offer to change the program, postpone it to another date or provide a full refund of the excursion cost.
Tourists are not recommended to purchase excursions or other services from third-party organizations. The DMC does not handle claims for compensation for improper organization or cancellation of excursions, unless they are purchased through hotel guides.
Before departing for the excursion, tourists must check the excursion date, name, departure time from the hotel and the number of participants specified in the excursion receipt. We ask tourists to treat other participants of the group excursion respectfully, to arrive promptly for boarding the bus both at the start of the excursion and during stops along the route. If tourists are late by more than 15 minutes to the meeting point (whether departing from the hotel or during the excursion program), the provider has the right to leave the hotel or meeting point without the late tourists and without subsequent compensation for the excursion or transportation back to the hotel.
During the excursion, tourists are not recommended to leave money and valuable belongings in the excursion bus unattended. Tourists should exercise caution in crowded places and not carry large sums of money or valuables in pockets easily accessible to third parties. At the beginning of an excursion program, guides inform tourists on the rules of conduct on the bus (for example, prohibition to move around the vehicle while driving or to leave waste on the bus). Tourists shall adhere to such rules of conduct. When disembarking from the bus at the end of the excursion, tourists must ensure that their personal belongings have not been left in the vehicle. Upon receiving tourists’ inquiries about personal items forgotten or lost during the excursion, the DMC provides assistance in their search but does not bear responsibility if they are not found.
If a tourist feels unwell during the excursion, he or she shall inform the excursion guide to decide on the possibility of further participation in the excursion. If necessary, the guide may assist in organizing transportation or ordering a taxi from the excursion site to a medical clinic or hotel. Transportation costs to the clinic or hotel are paid by the tourist personally.
Excursion service
When canceling an excursion purchased from a representative of the DMC in Tunisia, the refund amount depends on the number of hours remaining before the start of the excursion: 100% is refunded if notified 48 hours or more in advance, 50% if notified 24 to 48 hours in advance and no refund if notified 0 to 24 hours in advance.
If tourists are unable to use the excursion on the booked date, to avoid the application of general refund rules with deduction of part of the cost, they may be offered to attend a similar program on another day or another program of their choice. The possibility of recalculating the excursion cost or the need for additional payment is determined individually in each case and depends on the amount of expenses actually incurred by the excursion supplier on the originally planned date.
An exception to the general refund rules for excursions is the presence of a medical certificate from the tourist establishing the diagnosis and containing a prohibition (not a recommendation) on participation in the excursion on a specific date. The medical document can be obtained either through the tourist’s inquiry to the insurance company, which sent a medical worker to the insured, or through a direct visit to a doctor bypassing the insurance company. In this case, the excursion cost is refunded only for the person in whose name the certificate is issued. If a child and one accompanying adult were supposed to go on the excursion, and one of them has a certificate with a record of contraindications for visiting the excursion, the excursion cost is refunded for both the child and the accompanying person. The refund amount in each of the listed cases is determined individually.
Upon receipt of the refund amount, the tourists shall return the excursion voucher to the hotel guide and sign a paper which proves the receipt and the absence of any claims.
Excursion service
When booking a trip to Tunisia, tourists have the opportunity to pre-purchase excursions in advance, before the start of the tour. The programs, costs and schedules of excursions published on the tour operator’s website are provided by the DMC and are valid for the entire period of the annual charter program implementation.
The DMC reserves the right to make changes to the excursion schedules due to objective circumstances, such as adverse weather conditions, state and/or religious holidays, seasonal features, failure to reach the minimum number of participants and other factors.
In cases where organizing a pre-purchased excursion before arrival in Tunisia is not possible, it may be canceled with an offer to change the program, postpone it to another date, or provide a full refund of the excursion cost.
When replacing an excursion purchased before arrival in Tunisia with a program of a higher price, the tourist pays the price difference on-site to a representative of the DMC.
When replacing an excursion purchased before arrival in Tunisia with a program of a lower price, after the end of the trip, the tourist should contact the agency where the tour was purchased or the tour operator with a corresponding request for refund of the price difference.
Postponing a pre-paid excursion to another date within the tourist’s stay in Tunisia is carried out only upon prior agreement with a representative of the DMC, provided there is a corresponding program in the schedule and available seats.
A full refund for an excursion pre-purchased before arrival in Tunisia that did not take place not at the tourist’s initiative is carried out after contacting the agency where the tour was purchased or the tour operator with a corresponding request after the end of the trip.
When canceling an excursion pre-purchased before arrival in Tunisia, the rules for calculating the refund amount are the same as those for excursions purchased from a representative of the DMC in Tunisia. The refund amount depends on the number of hours remaining before the start of the excursion: 100% is refunded if notified 48 hours or more in advance, 50% if notified 24 to 48 hours in advance, and no refund if notified 0 to 24 hours in advance.
If tourists are unable to use the excursion on the booked date, to avoid the application of general refund rules with deduction of part of the cost, they may be offered to attend a similar program on another day or another program of their choice. The possibility of recalculating the excursion cost or the need for additional payment is determined individually in each case and depends on the amount of expenses actually incurred by the excursion organizer on the originally planned date.
An exception to the general refund rules for excursions is the presence of a medical certificate from the tourist establishing the diagnosis and containing a prohibition (not a recommendation) on participation in the excursion on a specific date. The medical document can be obtained either through the tourist’s inquiry to the insurance company, which sent a medical worker to the insured, or through a direct visit to a doctor bypassing the insurance company. In this case, the excursion cost is refunded only for the person in whose name the certificate is issued. If a child and one accompanying adult were supposed to go on the excursion, and one of them has a certificate with a record of contraindications for visiting the excursion, the excursion cost is refunded for both the child and the accompanying person. The refund amount in each of the listed cases is determined individually.
Upon confirmation of a full or partial refund for an excursion pre-purchased before arrival in Tunisia that did not take place at the tourist’s initiative, payment is made after contacting the agency where the tour was purchased or the tour operator with a corresponding request after the end of the trip.
